Trusted Advisor Privacy Notice

Who We Are

Trusted Advisor  (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.


Trusted Advisor ’s registered office is at 10 Sandyford Office Park, Sandyford, Dublin 18 and we are a company registered in the Republic of Ireland under company number 568356. We act as the data processor when processing your data. Our designated Data Protection Officer/Appointed Person is Joseph O’Shaughnessy, who can be contacted at 10 Sandyford Office Park, Sandyford, Dublin 18, telephone number is (01) 293 2949.

Information That We Collect

Trusted Advisor processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.


The personal data that we collect from is: –

  • Name
  • Email



We collect information in the below ways: –

 Through our website newsletter & contact form


How We Use Your Personal Data (Legal Basis for Processing)

Trusted Advisor takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below: –



  • We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests


Your Rights

You have the right to access any personal information that Trusted Advisor processes about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source


If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.


You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object out to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making that would be used.


If we receive a request from you to exercise any of the above rights, we will ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.


Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Trusted Advisor uses, mailchimp to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.



You can update your personal information held and change your stated interests and whether or not you wish to receive correspondence from us. You may unsubscribe from the e-newsletter and other updates by clicking on the unsubscribe link at the bottom of all our email correspondence.  We may ask different questions for different services, including competitions. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Email Newsletter services are provided through MailChimp are certified to the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework and are fully compliant with EU data protection legislation and the General Data Protection Regulation (GDPR).


We may also use service providers to help us run the website or services available on the Website. Any third parties who access your data in the course of providing services on our behalf are subject to strict contractual restrictions to ensure that your data is protected, in compliance with data protection legislation.


We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these. By accepting this policy you to agree to be contacted by any such third parties.



Safeguarding Measures

Trusted Advisor takes your privacy seriously and takes appropriate measures and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:


We use including but not limited to–

  • Industry standard encryptions,
  • restricted access so only authorised personnel can access the information,
  • IT authentication
  • Industry Standard firewalls
  • Industry standard anti-virus/malware



Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Trusted Advisor. However, as this information is required for us to provide you with our services, deliver your products and legitimate interests, we will not be able to offer some/all our services without it.


How Long We Keep Your Data

Trusted Advisor only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under the Irish CPC to keep your basic personal data (name, address, contact details) for a minimum of 6 after which time will be destroyed unless there is a legitimate or legal reason for keeping the data.


Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.



Trusted Advisor will occasionally send you contact you by [email/telephone with services that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.


Occasionally, Trusted Advisor would like to contact you with the newsletters, blogs, new product offerings that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting Trusted Advisor directly.



Lodging A Complaint

Trusted Advisor only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.


Office of the Data Protection Commissioner

Canal House

Station Road, Portarlington, Co. Laois

+353 (0761) 104 800